ServiceNow Certification Program
ServiceNow runs the back office of the world's largest enterprises. This program takes you from platform fundamentals to building, scripting and integrating real ITSM workflows.
By the end, you'll be ready for CSA/CIS certification exams and have hands-on experience with the Incident, Problem and Change Management workflows that ServiceNow administrators run every day.
What You’ll Learn?
Navigate the ServiceNow platform: tables, forms, lists and UI Builder- Configure ITSM workflows: Incident, Problem and Change Management
- Script Business Rules, Client Scripts and Script Includes
- Integrate ServiceNow with external systems via REST/SOAP and Integration Hub
Full Curriculum
ServiceNow Platform Fundamentals
- Platform Architecture, Tables & Data Model
- Navigation, Lists, Forms & UI Policies
ITSM Core Modules
- Incident Management & Problem Management
- Change Management & Request Fulfilment
ITOM & CMDB
- Configuration Management Database (CMDB)
- Discovery & Service Mapping Basics
Service Portal & UI Builder
- Widgets, Pages & Portal Branding
- UI Builder for Modern Experiences
Scripting
- Business Rules & Client Scripts
- Script Includes & UI Actions
Flow Designer & Integrations
- Flow Designer & Integration Hub
- REST/SOAP Web Services
Certification Prep
- CSA (Certified System Administrator) Prep
- CIS Fundamentals & Practice Exams
Capstone Project & Career Support
- End-to-End ITSM Implementation Project
- Resume, Mock Interviews & Placement Assistance
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